Terms and Conditions —
399 Bet Bangladesh

01 Introduction

Welcome to 399 Bet, an online sports betting and casino platform operated for players in Bangladesh. These Terms and Conditions ("Terms") govern all use of the 399 Bet website, mobile application, and any related services. The terms "399 Bet", "we", "us", and "our" refer to the platform operator. The terms "you", "your", and "player" refer to any individual who registers an account or accesses the 399 Bet platform.

These Terms apply to all activities on 399 Bet including sports betting, casino games, bonus claims, deposits, withdrawals, and customer support interactions. Please read every section carefully. If you have questions about any part of these terms, contact the 399 Bet support team before registering.

399 Bet is committed to operating a fair, transparent, and responsible betting platform. These terms are designed to protect both players and the integrity of the platform. They are written in plain language so that every player — regardless of their experience with online betting — can understand their rights and responsibilities.

02 Account Registration

To use 399 Bet you must create a personal account. Registration is free and takes only a few minutes. During registration you will be asked to provide your full name, date of birth, mobile number, and preferred payment method. All information provided must be accurate and up to date.

• Each player is permitted to hold one account only. Creating multiple accounts — whether under the same name, mobile number, device, or payment method — is a violation of these terms.
• You are responsible for keeping your login credentials secure. Do not share your password with anyone. 399 Bet will never ask for your password via chat or email.
• If you suspect unauthorised access to your account, contact 399 Bet support immediately via live chat.
• Account details including name and date of birth cannot be changed after registration without identity verification. Contact support if you need to update your information.
• 399 Bet reserves the right to request identity verification documents at any time. Failure to provide requested documents may result in account suspension or withdrawal delays.

03 Eligibility

To register and use 399 Bet you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. 399 Bet does not permit underage gambling under any circumstances.
• You must be accessing the platform as an individual for personal entertainment purposes only. Use of 399 Bet on behalf of a third party is not permitted.
• You must not be registered on any self-exclusion list or have previously been excluded from 399 Bet for responsible gaming reasons.
• You must have the legal capacity to enter into a binding agreement. If you are unsure whether online betting is permitted in your jurisdiction, seek independent legal advice before registering.
• Employees, contractors, and associates of 399 Bet and its affiliated companies are not eligible to hold player accounts or participate in promotions.

04 Deposits & Withdrawals

All financial transactions at 399 Bet are processed in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, and Rocket. No international payment methods or foreign currencies are accepted.

• The minimum deposit at 399 Bet is ৳100. There is no maximum deposit limit, though large deposits may be subject to additional verification.
• Deposits are credited to your 399 Bet wallet instantly in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference number.
• Withdrawals are processed to the same payment method used for the most recent deposit. You cannot withdraw to a different mobile banking account without completing identity verification.
• The minimum withdrawal amount is ৳200. Withdrawal requests are typically processed within a few hours during normal operating hours.
• 399 Bet does not charge fees on deposits or withdrawals. However, your mobile banking provider may apply their own transaction charges.
• Withdrawals may be delayed if your account has an active bonus with incomplete wagering requirements, or if your account is under review.
• 399 Bet reserves the right to request source of funds documentation for large or unusual withdrawal requests before processing.

05 Betting Rules

All bets placed on 399 Bet are subject to the specific rules of the relevant sport or game, as well as the general betting rules set out here. By placing a bet you confirm that you have read and understood the applicable rules.

• Bets are final once confirmed. 399 Bet does not accept requests to cancel or amend bets after they have been placed, except in cases where a market is voided due to event cancellation or postponement.
• If an event is cancelled or abandoned before the minimum required play time, bets will be voided and stakes returned to your wallet.
• In the event of a technical error that results in incorrect odds being displayed, 399 Bet reserves the right to void affected bets and return stakes. This applies to both pre-match and live in-play markets.
• Maximum bet limits apply per market and per event. These limits are displayed at the time of bet placement. 399 Bet reserves the right to adjust individual player bet limits at its discretion.
• Live in-play bets are subject to a brief delay before confirmation. During this delay, odds may change. The odds displayed at the moment of confirmation are the odds that apply to your bet.
• Multi-bet (accumulator) bets are available on selected markets. All selections in a multi-bet must win for the bet to pay out. If one selection is voided, the multi-bet is recalculated without that selection.
• 399 Bet reserves the right to limit or refuse bets from any player at any time without providing a reason.

06 Bonuses & Promotions

399 Bet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms of each promotion as well as the general bonus rules set out here.

• Welcome bonuses are available to new players on their first deposit. The bonus amount, minimum deposit requirement, and wagering conditions are specified on the relevant promotion page.
• Bonus funds are credited to a separate bonus wallet. Bonus funds cannot be withdrawn until the stated wagering requirement has been completed using real money bets.
• Wagering requirements must be met within the stated time period. Bonus funds that have not been wagered within the validity period will be removed from your account automatically.
• Only bets placed with real money funds count towards wagering requirements unless the specific promotion states otherwise.
• 399 Bet reserves the right to withdraw any bonus offer at any time and to disqualify players from promotions if there is evidence of bonus abuse, including but not limited to: placing low-risk bets to clear wagering requirements, using multiple accounts to claim the same bonus, or coordinating bets with other players.
• Promotional offers cannot be combined unless explicitly stated. Only one welcome bonus is available per player, per household, and per device.
• Free bets, if awarded, must be used within the stated validity period. Winnings from free bets are credited as real money and are not subject to additional wagering requirements unless stated.

07 Prohibited Conduct

The following activities are strictly prohibited on the 399 Bet platform. Engaging in any of these activities will result in account suspension, balance forfeiture, and may be reported to relevant authorities.

• Creating more than one account, or assisting another person in creating an account to circumvent restrictions or claim multiple bonuses.
• Using automated software, bots, scripts, or any other technology to place bets or interact with the platform in a non-human manner.
• Exploiting software errors, glitches, or pricing mistakes to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Colluding with other players to manipulate the outcome of bets, particularly in peer-to-peer games or live dealer environments.
• Using the 399 Bet platform for any form of money laundering or financial crime. All suspicious transactions are reported to relevant authorities.
• Providing false identity information during registration or verification processes.
• Attempting to access another player's account without authorisation.
• Engaging in abusive, threatening, or harassing behaviour towards 399 Bet staff or other players via any communication channel.

08 Account Suspension & Closure

399 Bet reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Common reasons for account action include:

• Breach of any section of these Terms and Conditions.
• Failure to complete identity verification when requested.
• Suspected fraudulent activity or money laundering.
• Chargebacks or disputed transactions initiated by the player.
• Player request for self-exclusion under the responsible gaming policy.

When an account is closed for a terms violation, any bonus balance will be forfeited. Real money balances may be returned after investigation, subject to the outcome of any review. 399 Bet will communicate account closure decisions via the registered email address or mobile number where possible.

Players who wish to close their own account voluntarily can do so by contacting 399 Bet support via live chat. Any remaining real money balance will be returned to the registered payment method after identity verification.

09 Privacy & Data

399 Bet collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy.

• Personal data collected during registration is used to verify your identity, process transactions, and provide customer support.
• 399 Bet does not sell or share your personal data with third parties for marketing purposes without your explicit consent.
• Transaction data may be shared with payment processors and financial institutions as required to complete deposits and withdrawals.
• 399 Bet uses cookies and similar technologies to improve platform performance and personalise your experience. You can manage cookie preferences in your browser settings.

For full details on how 399 Bet handles your data, please read the Privacy Policy.

10 Responsible Gaming

399 Bet is committed to promoting responsible gambling among all players. Betting should be an enjoyable form of entertainment, not a way to generate income or escape personal problems.

• Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once set, limits cannot be increased for a cooling-off period of 24 hours.
• Session time reminders can be enabled to alert you when you have been playing for a set period.
• Self-exclusion is available for players who feel they need a break. Self-exclusion periods range from 30 days to permanent exclusion. During self-exclusion, your account will be locked and you will not receive promotional communications.
• If you are concerned about your gambling habits, 399 Bet encourages you to seek support. Resources and guidance are available on the Responsible Gaming page.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 399 Bet's liability to any player is limited to the amount of real money funds held in that player's account at the time of any claim. 399 Bet is not liable for:

• Loss of profits, winnings, or anticipated savings arising from platform downtime or technical errors.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Losses arising from a player's failure to secure their account credentials.
• Indirect, consequential, or special damages of any kind arising from use of the 399 Bet platform.
• Interruptions to service caused by events outside 399 Bet's reasonable control, including but not limited to internet outages, power failures, or regulatory actions.

Nothing in these terms limits 399 Bet's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Changes to These Terms

399 Bet reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, 399 Bet will notify registered players via their registered mobile number or email address where possible.

Your continued use of the 399 Bet platform after updated terms have been published constitutes your acceptance of those changes. If you do not agree with any changes to the terms, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, the 399 Bet support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly within the 399 Bet platform — the fastest way to get a response.
• Email: [email protected]

For responsible gaming support, visit the Responsible Gaming page. For information on how your data is used, visit the Privacy Policy page.