Privacy Policy —
How 399 Bet Protects Your Data

01 Introduction

Welcome to the 399 Bet Privacy Policy. 399 Bet is an online sports betting and casino platform serving players in Bangladesh. We are committed to protecting the personal data of every player who registers and uses our platform. This policy sets out in plain language what data we collect, how we use it, who we share it with, and what rights you have over your own information.

This Privacy Policy applies to all personal data collected through the 399 Bet website, mobile application, live chat, and any other channel through which you interact with us. The terms "399 Bet", "we", "us", and "our" refer to the platform operator. "You" and "your" refer to any individual who registers an account or accesses the 399 Bet platform.

We take our responsibility to protect your privacy seriously. The 399 Bet platform is built on a foundation of trust — and that trust starts with being completely transparent about how your personal information is handled. Please read this policy carefully. If anything is unclear, our support team is available 24/7 to answer your questions.

02 Data We Collect

399 Bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment processors when you make a deposit or withdrawal.

03 How We Use Your Data

Every piece of data that 399 Bet collects is used for a specific, legitimate purpose. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is how your personal data is used:

• Account management: To create, maintain, and secure your 399 Bet player account, including verifying your identity and age.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Platform personalisation: To remember your preferences, display relevant promotions, and improve your overall experience on 399 Bet.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the 399 Bet platform.
• Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.

04 Data Sharing

399 Bet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When KYC (Know Your Customer) verification is required, your identity documents may be shared with a trusted verification service provider.
• IT and platform service providers: Third-party technology providers who support the operation of the 399 Bet platform may have access to certain technical data as part of their service delivery. All such providers are bound by data processing agreements.
• Legal and regulatory authorities: 399 Bet may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, or when necessary to protect the rights and safety of players and the platform.
• Fraud prevention agencies: In cases of suspected fraud or financial crime, relevant data may be shared with fraud prevention organisations.

In all cases, 399 Bet shares only the minimum data necessary for the specific purpose. We do not share your data with advertisers, data brokers, or any third party for commercial gain.

05 Cookies

399 Bet uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal details such as your name or payment information.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance cookies: Used to collect anonymous data about how players use the 399 Bet platform — which pages are visited most, where errors occur, and how long sessions last. This data helps us improve the platform.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to set them again each visit.
• Analytics cookies: Help us understand overall traffic patterns and player behaviour on the platform. Data collected is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 399 Bet platform. For full details on managing cookies, refer to your browser's help documentation.

06 Data Security

399 Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the 399 Bet platform is encrypted using SSL (Secure Sockets Layer) technology.
• Player passwords are stored using one-way cryptographic hashing. 399 Bet staff cannot view your password — only you know it.
• Access to personal data within the 399 Bet organisation is restricted on a need-to-know basis. Only staff who require access to perform their job functions can view player data.
• Our systems are monitored continuously for suspicious activity, and security patches are applied promptly when vulnerabilities are identified.
• Payment data is handled exclusively by our payment processor partners and is never stored on 399 Bet servers.

07 Data Retention

399 Bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period after account closure as required for legal and regulatory compliance.
• Transaction records: Financial transaction data is retained for a minimum of five years in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the date of verification.
• Customer support communications: Retained for up to two years from the date of the interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Anonymised and aggregated after 12 months. Raw technical logs are deleted after 90 days.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Rights

As a 399 Bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 399 Bet support team via live chat or email.

09 Third-Party Links

The 399 Bet platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate under their own privacy policies, which are entirely separate from this policy. 399 Bet is not responsible for the privacy practices or content of any third-party website.

We recommend reviewing the privacy policy of any third-party service before providing your personal information. If you access a payment provider's portal — such as bKash or Nagad — to complete a transaction, your interaction with that portal is governed by their own terms and privacy policy.

10 Children's Privacy

399 Bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use the 399 Bet platform in any way.

If 399 Bet becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered an account on 399 Bet, please contact our support team immediately so we can take action.

11 Policy Updates

399 Bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how your data is used, 399 Bet will notify registered players via their registered mobile number or email address where possible. Your continued use of the 399 Bet platform after an updated policy has been published constitutes your acceptance of the changes.

We recommend checking this page periodically to stay informed. If you disagree with any changes to this Privacy Policy, please stop using the platform and contact support to close your account and request data deletion.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 399 Bet handles your personal information, please get in touch with our support team.

• Live Chat: Available 24/7 directly within the 399 Bet platform — the fastest way to reach us.
• Email: [email protected]

For information on your rights as a player, visit our Terms and Conditions page. For responsible gaming support and self-exclusion options, visit the Responsible Gaming page.